Refund policy

30-Day Return & Exchange Window

TEWIKY provides a 30-day return and exchange window beginning when the order is received. Not every reason qualifies for the same level of coverage, so please contact customer service before shipping anything back.

How to Request a Return or Exchange

Contact support@tewiky.com and include your order number, the item involved and the reason for the request.
Wait for TEWIKY to review the request and send approval plus return instructions if the request is eligible.
Pack the product securely and send it according to the approved instructions. Keep your shipment record and tracking information.
After TEWIKY receives and reviews the returned product, the approved resolution — refund or replacement, as applicable — can be completed.

Full-Coverage Reasons

Under TEWIKY's current 30-day return/exchange policy, the following issues are generally treated as covered reasons:

TEWIKY sent the wrong order or wrong item.
The item arrived broken.
The item has a verified product-quality defect.
Customization information does not match the order details or there is a production error in customization.
Personalized picture rendering or lettering is materially unclear due to production.
The delivered size does not match the size that was ordered.

For covered cases, TEWIKY may be responsible for return postage and replacement fees according to the approved resolution.

Requests Not Covered by the Current Policy

The following reasons are generally not covered:

The request is submitted after the 30-day return window.
A personalized or customized product has a non-quality issue.
The product was damaged by misuse, mishandling or poor maintenance.
The item has been washed, worn, soiled or damaged through customer handling.
The customer selected the wrong size.
The request is based on personal taste, change of mind or a similar personal reason.
Only part of a set is being returned or exchanged when the set must be handled together.

Condition of Returned Products

If a return is approved, keep the item in the best possible condition and follow the instructions provided by customer service. Do not intentionally alter, repair or further wear an item while a quality issue is being reviewed. Include all components requested by the support team, especially when the product was sold as a set.

Personalized & Customized Jewelry

Personalized products are treated differently because they are made to customer-supplied details. Verified customization errors or production-quality issues may be covered, while non-quality reasons on personalized products are generally not covered. Review spelling, dates, sizing and other customization details carefully before ordering.

Wrong Size vs. Wrong Size Delivered

If TEWIKY delivers a size that does not match the size ordered, the issue may qualify for full coverage. If the customer selected the wrong size when ordering, the request is not treated the same way. Please use the product measurements and Size Guide before purchase.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or incorrect, contact us as soon as possible. Include the order number and clear photos of the product, packaging and any visible issue. Clear documentation can help customer service understand the problem and respond efficiently.

Return Shipping

Return-shipping responsibility depends on why the item is being returned. For covered cases, TEWIKY may provide or reimburse return postage according to the approved instructions. For requests outside those covered reasons, do not assume prepaid return shipping is available.

Please contact us before mailing anything back. Do not send a return to an address found on a parcel, marketplace listing or old order without receiving current return instructions.

Refunds & Replacements

An approved case may result in a refund or replacement after the returned product is received and reviewed. The exact resolution depends on the approved case.

Refund posting time can vary depending on the payment method and financial institution after TEWIKY processes the refund.

Orders Purchased Through Amazon or Another Channel

If you purchased TEWIKY through Amazon or another marketplace, the marketplace order may be subject to that channel's return workflow and account tools. Start with the order history on the platform where you purchased, and contact TEWIKY if product support is also needed.