Email Support
support@tewiky.com
TEWIKY / CUSTOMER CARE
Contact US
We're here to help with orders, delivery, returns, warranty and product questions.
Order Support
Shipping, returns & warranty
Jewelry Help
Product, sizing & care questions
Customer Service
For order, product, shipping, return, exchange or warranty questions, email support@tewiky.com.
If your message relates to an existing order, include the order number and the email address used at checkout so the team can locate it faster.
Choose the Right Subject
| Inquiry | Suggested Email Subject | Helpful Details to Include |
|---|---|---|
| Order support | Order Support — #OrderNumber | Order number, email used at checkout, product name, question |
| Shipping / tracking | Shipping Help — #OrderNumber | Order number, destination, latest tracking status |
| Return / exchange | Return Request — #OrderNumber | Order number, item, reason, photos if relevant |
| Warranty | Warranty Request — #OrderNumber | Order number, issue description, clear photos |
| Product question | Product Question — Product Name | Product URL, material / size / style question |
| Press / media | TEWIKY Press Inquiry | Publication or channel, topic, deadline, product or collection |
| Creator / partnership | TEWIKY Collaboration Inquiry | Social links, audience, proposal, timing |
| Career inquiry | TEWIKY Career Inquiry | Area of expertise, location, resume or portfolio link |
Before You Send
- Check that the email address on your message is one you can access.
- Include your order number whenever the question relates to a purchase.
- Attach clear photos when the issue is visual.
- If asking about a product, send the product name or URL so we know exactly which style you mean.
- Do not email full card numbers, passwords or other unnecessary sensitive information.
Return & Warranty Requests
Please contact us before mailing an item back. Return and warranty eligibility depend on the reason for the request and the applicable policy. Customer service will provide the current return instructions after reviewing the case.
Product & Sizing Questions
If you are deciding between sizes, lengths or styles, send the product link and the specific measurement you are unsure about. The product page should remain the primary source for dimensions, while our Size Guide can help you interpret those measurements.
Response Expectations
We aim to make support clear and efficient. Response time can vary with message volume, holidays and the complexity of the request. Sending complete information in the first message reduces back-and-forth and helps the team review your case faster.
Business & Collaboration Inquiries
If you are contacting TEWIKY about a creator partnership, affiliate opportunity, media request or another business proposal, make the purpose clear in the subject line. Include links and concrete details rather than a generic introduction so the request can be evaluated and routed more efficiently.
Contact
Email: support@tewiky.com
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