FAQ

Once your order is placed successfully, we send an order confirmation to the email address used at checkout. If you do not see it within a few minutes, check your spam, junk or promotions folder. If it is still missing, contact us at support@tewiky.com and include the name and email used for the order so our team can help locate it.

Orders move into processing quickly. If you notice an error, contact us as soon as possible. We will review what is still possible, but a change or cancellation cannot be guaranteed once processing has started.

If you entered the wrong address, contact support@tewiky.com as soon as possible with your order number and the corrected address. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Product-specific dimensions should be shown on the product page whenever available. Because chain length, pendant size, hoop diameter, bracelet length and ring sizing vary by design, the product page should take priority over general sizing guidance.

Use our Size Guide as a starting point, then compare it with the measurements on the product page. For rings, measure a ring that already fits or measure your finger near the end of the day. For bracelets, measure your wrist and add the amount of ease you prefer. For necklaces, use a piece of string to preview where a listed length will sit.

TEWIKY currently ships to the United States, United Kingdom, Australia, Canada, New Zealand and Singapore. Available shipping methods, rates and delivery estimates are shown at checkout based on your delivery address.

Yes. TEWIKY offers FREE Standard Shipping on orders of $49 USD or more, or the equivalent qualifying amount displayed in your local currency at checkout. Free shipping is applied automatically when your order qualifies. Express Shipping is not included unless otherwise stated.

Estimated delivery time includes processing time plus shipping time. Most TEWIKY orders are processed within 1–3 business days. Standard transit is typically 3–10 business days depending on destination, while Express Shipping is generally estimated at 2–4 business days where available. Please review the Shipping page and checkout for the current estimate for your destination.

Once your order has been dispatched, tracking information will be sent to the email address used at checkout when available. Tracking updates may take 24–48 hours to become active after dispatch. If your order has passed the expected processing period and you have not received shipping information, contact support@tewiky.com with your order number.

Delivery dates are estimates and are not guaranteed unless a guaranteed service is specifically shown at checkout. If you are ordering for a birthday, wedding, trip, holiday or another fixed date, please order early and allow additional time.

TEWIKY provides a 30-day return and exchange window for eligible requests, beginning when your order is received. Eligibility and return-shipping responsibility may vary depending on the reason for the request. Please review our Returns page before mailing anything back.

Contact support@tewiky.com before sending anything back. Include your order number, the item involved and the reason for your request. If the request is eligible, our customer care team will provide the appropriate return instructions.

Contact us as soon as possible and include your order number plus clear photos of the item, packaging and visible issue. The support team will review the case under the current Returns policy and provide next steps.

Some TEWIKY product pages specifically identify a style as waterproof or suitable for everyday water exposure. Materials and care requirements can vary by design, so the individual product page should be treated as the product-specific source of truth. When in doubt, remove jewelry before swimming, bathing or exposure to chlorine, salt water and strong cleaning products.

Materials vary by design and may include different base metals, plating finishes, stones, pearls and other decorative materials. Please check the individual product page for the specific material details of the piece you are interested in.

Store jewelry clean and dry, preferably in individual pouches, compartments or soft-lined spaces. Keeping pieces separate helps reduce scratching and prevents chains from tangling.

Yes. TEWIKY products are covered by a 90-day warranty beginning on the day the original order is received, subject to the warranty terms and exclusions.

Contact support@tewiky.com before sending an item back. Include your order number, the product name, a short explanation of the issue and clear photos when the concern is visible. Customer service will review the request and provide the current instructions.

The payment methods currently available to you are the methods displayed during checkout. Options can vary by device, destination and payment-provider availability, so checkout should be treated as the current source of truth.

For the fastest review, include your order number, the email used at checkout, the product name, a clear description of what you need help with and photos when the issue is visual. Please do not send full payment-card numbers, passwords or other unnecessary sensitive information by email.