Warranty

Warranty Period

TEWIKY products are covered by a 90-day warranty beginning on the day the original order is received. Warranty eligibility is reviewed against the condition of the product and the terms below.

How to Start a Warranty Request

Contact support@tewiky.com before returning the item.
Include your order number, the product name, a short description of the issue and clear photos when the concern is visible.
Wait for customer service to review the request and provide the current return instructions.
If asked to send the product back, pack it safely and use a shipping method with tracking. Keep the tracking receipt until the case is resolved.

Return Shipping for Warranty Cases

For warranty cases outside the 30-day full-coverage return/exchange reasons, the customer may be responsible for the shipping fee to send the item back to TEWIKY. Customer service will confirm the applicable instructions during the warranty review.

Safe Packaging & Tracking

Returned items must be packaged safely. TEWIKY is not responsible for returned parcels that are lost or stolen in transit. When a return is required, use a trackable shipping method and keep the shipment record until the case is closed.

Warranty Exclusions

Warranty coverage may be denied for items showing signs of modification, abuse, misuse, improper care or damage beyond normal wear.

Normal Wear vs. a Product Issue

Jewelry naturally experiences friction and exposure during use. Surface scratches, gradual finish changes, residue, tarnish on susceptible metals, chain stress caused by pulling, or damage caused by impact can be influenced by how a piece is worn and cared for. These conditions are not automatically treated as manufacturing defects.

If you are unsure whether your issue may be covered, send clear photos and let our support team review the item.

Help Us Review Your Case Efficiently

Use the same email address associated with the order when possible.
Include the order number and product name.
Photograph the full piece as well as a close-up of the issue.
Explain when you first noticed the issue and whether an impact, snag or other event occurred.
Do not attempt a repair or modification before the warranty review unless customer service instructs you to do so.

Care Matters

Following the Jewelry Care Guide can help reduce avoidable wear. Materials and finishes vary by style, so review product-specific care guidance whenever it is available.