Shipping & Delivery

Processing times, shipping rates, delivery methods and destination-specific estimates — clearly explained before you place your order.

Jewelry made to mean more.

How delivery timing works

Your estimated delivery time includes two parts:

Processing time is the time needed to prepare and pack your order before it leaves our fulfillment facility.

Shipping time is the estimated carrier transit time after your order has been dispatched.

Delivery estimates are shown in business days and generally do not include weekends or public holidays.

Processing time

Most TEWIKY orders are processed within 1–3 business days.

During new product launches, major promotions, holidays or other high-volume periods, processing may occasionally take longer.

If a specific product page displays a different processing estimate, the processing time shown on that product page will apply to that item.

Once your order has shipped, tracking information will be sent to the email address used at checkout when available.

Shipping rates & estimated transit times

TEWIKY currently ships to the United States, United Kingdom, Australia, Canada, New Zealand and Singapore.

Transit times shown above are estimates and do not include the 1–3 business day order processing time. Express Shipping availability may vary depending on the destination, delivery address and carrier coverage.

Shipping rates and qualifying amounts may be displayed in your local currency depending on your location and checkout settings.

Remote areas and special delivery regions may require additional transit time.

The shipping rate, currency and delivery information displayed at checkout will be the final applicable information for your order.

Shipping methods

TEWIKY uses tracked shipping services selected according to your destination, fulfillment location and order requirements.

Depending on your shipping address, your order may be transported by an international shipping partner and handed over to a local carrier for final delivery.

Available shipping methods and any applicable shipping charges will be shown at checkout before you complete your purchase.

The carrier used for your order may vary depending on your destination and fulfillment arrangement and cannot always be selected in advance.

Once your order has been dispatched, tracking information will be sent by email when available.

Free shipping

Free Standard Shipping is applied automatically once your order reaches the qualifying amount.

No code is required.

Free-shipping eligibility is calculated after discounts unless otherwise shown at checkout.

Free-shipping promotions apply to Standard Shipping only. Express Shipping remains subject to the applicable Express Shipping fee unless otherwise stated.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after your shipping label has been created.

Tracking updates may occasionally take 24–48 hours to appear after dispatch depending on the shipping partner.

If your order has passed the expected processing period and you have not received shipping information, contact support@tewiky.com with your order number.

Delivery estimates

Delivery times are estimates and are not guaranteed arrival dates.

Occasionally, shipments may be delayed due to circumstances outside TEWIKY's reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High-volume shopping periods
• Regional service interruptions

A delay after dispatch does not necessarily mean that your parcel has been lost.

Please continue checking the latest carrier tracking information. If your shipment shows no meaningful movement for an unusually long period, contact us and we will help review its status.

Customs, duties & local charges

International shipments may be subject to customs procedures, taxes, duties or other import-related charges depending on the destination and applicable local regulations.

Where taxes, duties or other charges are collected by TEWIKY, they will be reflected at checkout where applicable.

Any charges that are not collected during checkout may be assessed by local customs authorities or carriers and may be the responsibility of the recipient.

Because customs requirements can change, please review the information shown during checkout before completing your order.

Address accuracy

Please carefully review your shipping address before submitting your order.

If you notice an error after placing your order, contact us at support@tewiky.com as soon as possible.

We will make every reasonable effort to help, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

TEWIKY cannot be responsible for delivery issues resulting from an incorrect or incomplete shipping address provided at checkout.

Multiple items & split shipments

We aim to ship items in the same order together whenever possible.

In some cases, products may be fulfilled separately and arrive in more than one parcel. If this happens, you may receive separate tracking information for each shipment.

There is no additional shipping charge when TEWIKY chooses to split an order into multiple shipments.

Ordering for a special date

Shopping for a birthday, anniversary, wedding, holiday or another special occasion?

We recommend ordering early and allowing additional time beyond the estimated delivery window.

Processing and carrier transit times may be longer during major holidays, promotional events and other high-volume periods.

Please note that estimated delivery dates cannot be guaranteed for a specific event or occasion.

When tracking says “Delivered” but you cannot find your parcel

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Around your delivery entrance
• Mailrooms or reception areas
• Parcel lockers
• With household members
• With neighbors when appropriate
• The delivery location shown by the carrier

Some carriers may update tracking to “Delivered” shortly before the final handoff is completed.

If your parcel still cannot be located, contact the carrier when appropriate and email support@tewiky.com with your order number and tracking information so we can review the available details.

PO boxes & special addresses

Availability for PO boxes, APO/FPO addresses, remote locations and other special address formats depends on the destination and shipping carrier.

If checkout accepts your address and displays an available shipping method, you may proceed with your order.

If you are unsure whether we can deliver to your address, please contact support@tewiky.com before placing your order.

Holiday & promotional periods

Major holidays and promotional events such as Black Friday, Cyber Monday and Christmas can create higher order volumes across fulfillment centers and carrier networks.

Please allow additional processing and transit time when ordering during these periods.

Need help with a shipment?

We're happy to help.

Email support@tewiky.com and include:

• Your order number
• The email address used at checkout
• Your latest tracking status, if applicable

Our customer care team will review the available order information and assist you with the next steps.