Returns

Returns & exchanges

A straightforward 30-day process for eligible return and exchange requests.

Jewelry made to mean more.

 

30-day return & exchange window

TEWIKY’s current policy provides a 30-day return and exchange window beginning when the order is received. Not every reason qualifies for the same level of coverage, so contact customer service before shipping anything back.

How to request a return or exchange

1.  Contact customer service at service@tewiky.com and include your order number, the item involved and the reason for the request.

2.  Wait for TEWIKY to review the request and send approval plus return instructions if the request is eligible.

3.  Pack the product securely and send it according to the approved instructions. Keep your shipment record and tracking information.

4.  After TEWIKY receives and reviews the returned product, the approved resolution — refund or replacement, as applicable — can be completed.

Please contact us before shipping Do not mail a return to an address found on a parcel, marketplace listing or old order without receiving current instructions from customer service.

 

Full-coverage reasons

Under TEWIKY’s current 30-day Full Coverage Return/Exchange Policy, the following issues are listed as covered. For these reasons, the policy states that TEWIKY is responsible for return postage and replacement fees:

· TEWIKY sent the wrong order or wrong item.

· The item arrived broken.

· The item has a poor-quality or defective condition that is verified as a product issue.

· Customization information does not match the order details or there is a production error in customization.

· Personalized picture rendering or lettering is materially unclear due to production.

· The delivered size does not match the size that was ordered.

Requests not covered by the current policy

The current return policy says the following reasons are not covered:

· The request is submitted after the 30-day return processing window.

· A personalized or customized product has a non-quality issue.

· The product was damaged by misuse, mishandling or poor maintenance.

· The item has been washed, worn, soiled or damaged through customer handling.

· The customer selected the wrong size.

· The request is based on personal taste, change of mind or a similar personal reason.

· Only part of a set is being returned or exchanged when the set must be handled together.

Condition of returned products

If a return is approved, keep the item in the best possible condition and follow the instructions provided by customer service. Do not intentionally alter, repair or further wear an item while a quality issue is being reviewed. Include all components requested by the support team, especially when the product was sold as a set.

Personalized & customized jewelry

Personalized products are treated differently because they are made to customer-supplied details. The current policy covers verified customization errors or production-quality issues, but does not cover non-quality reasons on personalized products. Review spelling, dates, sizing and other customization details carefully before ordering.

Wrong size vs. wrong size delivered

There is an important distinction in the current policy. If TEWIKY delivers a size that does not match the size ordered, the issue is listed under full coverage. If the customer chose the wrong size when ordering, the issue is listed as not covered. Use the product measurements and Size Guide before purchase.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us as soon as possible. Include the order number and clear photos of the product, packaging and any visible issue. Photos are not a substitute for the policy review, but they can help customer service understand the problem and respond more efficiently.

Return shipping

Return-shipping responsibility depends on why the item is being returned. For reasons listed under TEWIKY’s full-coverage policy, the current policy says TEWIKY is responsible for return postage and replacement fees. For requests outside those covered reasons, do not assume prepaid return shipping is available; contact support for the applicable instructions.

Refunds & replacements

The current procedure states that an approved case can result in a refund or replacement after the returned product is received. The exact resolution depends on the approved case. If you need information about refund posting time, payment method or replacement availability, ask customer service when your return is approved.

Orders purchased through Amazon or another channel

If you purchased TEWIKY through Amazon or another marketplace, the marketplace order may be subject to that channel’s return workflow and account tools. Use the order history on the platform where you purchased first, and contact TEWIKY if product support is also needed.

Why we ask you to contact us first

A return request is easier to resolve when the reason is clear before the parcel moves. The support team may need to distinguish a fulfillment error, a product-quality issue, a customization issue or a request that falls outside the current policy. Sending an unapproved parcel can create delays because the receiving team may not have the information needed to match it to your case.

Photos & documentation

For a visible defect, incorrect item, damaged delivery or customization issue, clear documentation can shorten the review. Photograph the entire item, a close-up of the issue, any relevant label or packaging and the full contents if something is missing. Keep your original order confirmation and any return-shipping record until the case is closed.

Sets, bundles & multi-piece products

The current policy does not accept partial return or exchange of products from a set when the set must be handled together. If you purchased a bundle or multi-piece product and only one component has an issue, contact customer service before separating or mailing anything so the correct resolution can be confirmed.

Start a return or exchange Email service@tewiky.com with your order number, item name, reason for the request and photos when the concern is visible.