FAQ

Once your order is placed successfully, a confirmation email will be sent to the email address used at checkout. Please check your spam or junk folder if you do not see it in your inbox.

Please contact us at support@tewiky.com as soon as possible after placing your order. We will make every reasonable effort to help, but changes or cancellations cannot be guaranteed once an order has entered processing or been transferred for fulfillment.

Most TEWIKY orders are processed within 1–3 business days. Standard shipping transit times generally range from 3–10 business days depending on the destination. Processing time and shipping time are separate, and delivery estimates do not normally include weekends or public holidays. Please visit our Shipping Policy for destination-specific estimates.

TEWIKY currently ships to the United States, United Kingdom, Australia, Canada, New Zealand and Singapore. Available shipping methods, rates and delivery estimates will be shown at checkout based on your delivery address.

Yes. TEWIKY offers FREE Standard Shipping on orders of $49 USD or more, or the equivalent qualifying amount displayed in your local currency at checkout. Free shipping is applied automatically when your order qualifies, so no code is required. Express Shipping is not included unless otherwise stated.

Once your order has been dispatched, tracking information will be sent to the email address used at checkout when available. Please allow some time for tracking updates to become active after dispatch. If your order has passed the expected processing period and you have not received shipping information, please contact support@tewiky.com with your order number.

TEWIKY provides a 30-day return and exchange window for eligible requests, beginning when your order is received. Eligibility and return-shipping responsibility may vary depending on the reason for the request. Please review our Returns & Exchanges Policy for complete details before sending an item back.

Please contact support@tewiky.com before sending anything back. Include your order number, the item involved and the reason for your request. If the request is eligible, our customer care team will provide the appropriate return instructions.

TEWIKY jewelry is designed for everyday wear. Materials and care requirements may vary by style, so please check the individual product page for product-specific information. Proper care and storage will help maintain the appearance and finish of your jewelry over time.

Materials vary by design and may include different base metals, plating finishes, stones, pearls and other decorative materials. Please check the individual product page for the specific material details of the piece you are interested in.