Contact Us

Questions about an order, product, return, collaboration or media request? Send us the details and we’ll route your message.

Jewelry made to mean more.

 

Customer service

For order, product, shipping, return, exchange or warranty questions, email service@tewiky.com. If your message relates to an existing order, include the order number and the email address used at checkout so the team can locate it faster.

Choose the right subject

 

Before you send

· Check that the email address on your message is one you can access.

· Include your order number whenever the question relates to a purchase.

· Attach clear photos when the issue is visual.

· If asking about a product, send the product name or URL so we know exactly which style you mean.

· Do not email full card numbers, passwords or other unnecessary sensitive information.

Return & warranty requests

Please contact us before mailing an item back. Return and warranty eligibility depend on the reason for the request and the applicable policy. Customer service will provide the current return instructions after reviewing the case.

Product & sizing questions

If you are deciding between sizes, lengths or styles, send the product link and the specific measurement you are unsure about. The product page should remain the primary source for dimensions, while our Size Guide can help you interpret those measurements.

Response expectations

We aim to make support clear and efficient. Response time can vary with message volume, holidays and the complexity of the request. Sending complete information in the first message reduces back-and-forth and helps the team review your case faster.

Contact

Email: support@tewiky.com 

Business & collaboration inquiries

If you are contacting TEWIKY about a creator partnership, affiliate opportunity, media request or another business proposal, make the purpose clear in the subject line. Include links and concrete details rather than a generic introduction so the request can be evaluated and routed more efficiently.

Do not send sensitive payment information

Customer service may need order-identifying information, but you should not email full payment-card numbers, account passwords or other unnecessary sensitive credentials. Use the secure checkout and payment-provider tools for payment information.

For faster order support Include your order number, the email used at checkout and a concise description of what you need help with.