Warranty

90-day warranty

TEWIKY stands behind its products with a 90-day warranty, subject to the terms below.

Jewelry made to mean more.

 

Warranty period

All TEWIKY products are currently covered by a 90-day warranty beginning on the day the original order is received. Warranty eligibility is reviewed against the condition of the product and the terms of the policy.

How to start a warranty request

1.  Contact service@tewiky.com before returning the item.

2.  Include your order number, the product name, a short description of the issue and clear photos when the concern is visible.

3.  Wait for customer service to review the request and provide the current return instructions.

4.  If asked to send the product back, pack it safely and use a shipping method with tracking. Keep the tracking receipt until the case is resolved.

Return shipping for warranty cases

Under the current warranty terms, the customer is responsible for the shipping fee to send warranty items back to TEWIKY. This is different from certain 30-day full-coverage return/exchange cases, where the return policy may assign return-postage responsibility to TEWIKY.

Safe packaging & tracking

The current warranty requires customers to package returned items safely. TEWIKY is not responsible for returned parcels that are lost or stolen in transit. A trackable shipping method is required; the current policy states that packages without tracking will not be processed.

Warranty exclusions

TEWIKY reserves the right to void warranty coverage on items showing signs of modification, abuse or damage beyond normal wear, as determined during review.

Normal wear vs. a product issue

Jewelry naturally experiences friction and exposure during use. Surface scratches, gradual finish changes, residue, tarnish on susceptible metals, chain stress caused by pulling, or damage caused by impact can be influenced by how a piece is worn and cared for. These conditions should not automatically be treated as a manufacturing defect. If you are unsure, send photos and let the support team review the item.

Help us review your case efficiently

· Use the same email address associated with the order when possible.

· Include the order number and product name.

· Photograph the full piece as well as a close-up of the issue.

· Explain when you first noticed the issue and whether an impact, snag or other event occurred.

· Do not attempt a repair or modification before the warranty review unless customer service instructs you to do so.

Care matters

Following the Jewelry Care Guide can help reduce avoidable wear. Keep jewelry away from chlorine, salt water, perfume, lotion and strong cleaners; store pieces separately; and avoid pulling, bending or placing unnecessary stress on chains and settings.

Need a warranty review? Email service@tewiky.com with your order number and clear photos of the issue. Customer service will confirm the next steps under the current policy.