STEP 1
Contact Customer Service and request return detail. Email: service@tewiky.com
STEP 2
Customer will receive an email notification once your request is approved.
STEP 3
The customer packs the package and sends it.
STEP 4
Get Refund or Replacement after we receive the products.
Full Coverage Return/Exchange Policy
The following reasons are covered by our 30 day Full Coverage Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
2. The product customization information does not match or there's an error in customization.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
No Return & Exchange
The following reasons are NOT covered by our 30 days return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (30 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.