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Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How do I know my order is confirmed?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
Why am I prompted to buy on Amazon?
Most of Tewiky products are available on Amazon and we would recommend you buy Tewiky products on Amazon in order to provide you with faster logistic services.
Who do I contact about my invoice?
If you have any questions about your Invoice, pleaseContact Usquoting your order number. They will be more than happy to help answer any questions or resolve any problems.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How do I return my item?
Our returns period is currently 30 working days and starts from the date you receive your order.
We aim to process all returns within 14 working days, however in some cases, this may be extended to 30 working days during busy times of the year.
Please see our Return & Exchanges Policy for more information.
Warranty And Care
How to care for my jewelry?
Always store your jewelry pieces individually, preferably in your Tewiky soft-lined box or pouch so that they don’t rub together, scratch, or tangle.
You can find further advice on how to care, store and clean your jewellery on our Jewelry Care page.
90-Day Warranty
We offer 90-day warranty on all our jewelery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost.
Please see our warranty policy for details.
Contact us If you have any questions about warranty and what is covered.